Do you ship internationally?
Yes, we ship to over 100 countries worldwide. Shipping costs and deliverytimes vary depending on the destination, Please visit our ShippingInformation page for detailed information about international shippingoptions and costs.
How can I track my order?
Once your order is shipped, we will send you an email with a tracking number.You can use this number to track your order directly on our website under theTrack My Order" section or through the carrier's website.
How long does shipping take?
Shipping usually takes 7–15 business days, depending on your location.
You will receive a tracking number once your order is shipped.
How long does processing take?
We typically process orders within 1–3 business days.
During peak seasons, this may take slightly longer.
Do You Offer Cash on Delivery?
we currently do not offer Cash on Delivery (COD) as a payment option. However, we provide asecure and convenient online payment system that includes various payment methods, such ascredit/debit cards, PayPal, and other digital payment options, ensuring a seamless shopping experiencefor our valued customers. Our priority is to offer efficient and reliable services, and we continuouslystrive to enhance your satisfaction with every aspect of your shopping journey.
What payment methods do you accept?
We accept a variety of payment methods including credit and debit cardsPayPal, Apple Pay, and Google Pay, For a complete list of accepted paymentmethods, please refer to our Payment Options section.
Can l change or cancel my order?
You can change or cancel your order within 24 hours of placing it, as long as ithas not yet been dispatched, Please contact our customer service teamimmediately if you need to make a change.
How long does a refund take?
Refunds are usually processed within 3–7 business days after we confirm your request.
The exact time may vary depending on your payment method and your bank’s processing speed.
Once the refund is issued, you will receive an email notification.
If you haven’t received your refund after 10 business days, please contact your bank first, then reach out to us—we’re here to help.
My ltem Arrived Damaged. What Should l Do?
We apologize for any inconvenience caused. lf your item arrived damaged, please contact our customersupport team immediately or call our toll-free helpline. Our dedicated representatives will guide youthrough the process of filing a damage claim and assist you in obtaining a replacement or refund asquickly as possible. To expedite the process, please provide photos of the damaged item and thepackaging. Rest assured, we will do our best to resolve the issue and ensure your satisfaction with ourproducts and services. Your feedback is invaluable in helping us improve our processes and maintainthe highest standards of quality.
What is your return policy?
We offer a 30-day return policy on all items. Products must be returned intheir original condition and packaging. Some exclusions may apply. Pleasevisit our Returns & Refunds page for more details.
How do I request a refund?
You can request a refund by contacting our support team with your order number and reason for the request.
We will review your case and guide you through the process. Refunds can only be issued to the original payment method.
How can I reach customer support?
You can contact us anytime through email or by leaving a message via our online chat on the website.
We’ll reply as soon as possible.
What are your support hours?
Our support team is available Monday–Sunday, 9:00 AM – 6:00 PM (GMT+8).
Messages received after hours will be answered the next day.
Do you offer order updates?
Yes! After placing an order, you will receive email updates including:
- Order confirmation
- Shipping notification + tracking number
- Delivery updates
You can also contact us anytime if you need additional help with tracking.